We value customer satisfaction and provide a 30 days money-back policy. Refunds may be granted up to 30 days from purchase.

Between 31 – 60 days after date of purchase

After the first 30 days have elapsed, a refund request will normally not be accepted unless there are convincing reasons justifying a refund. During this period, Creative Intellectuals will usually require a Customer to provide a satisfactory explanation as to why a refund is merited and why the request was not made earlier. Creative Intellectuals will refer the request to the service team before determining whether or not a refund should be granted. As deemed fit, Creative Intellectuals Management may decide to give a refund during this period. Creative Intellectuals may still consider the validity of refund claims up to a period of 60 days from the date of purchase and may issue a refund at its absolute discretion.

After 60 days purchase is deemed to be final

After a period of more than 60 days since the date of purchase, the transaction will be regarded as final. Creative Intellectuals will normally decline to grant a refund, except in special circumstances. It will however pass any dispute or request information on to the relevant service team who may still decide to grant a refund or partial refund.

How The Refund Takes Place?

Pre-Refund

  • Refund query is processed, analyzed and checked for veracity.
  • Match the query with the agreeable parameters and valid reference points.
  • Arrange for refunds in permissible situations and settle fully or partly, as the case may be.

Transaction

The refund may take 7-10 business days to process, after the refund agreement is signed.

  • You will be refunded in the currency you were charged in.
  • Arrange for refunds in permissible situations and settle fully or partly, as the case may be.

Changes

Creative Intellectuals may at any time, without notice to you and in its sole discretion, amend this policy periodically. You are expected to check the policy from time to time for updates.For more information on our Refund Policy, contact us at [email protected]